Key Takeaways
The biggest contract traps are hidden in three words: “lock-in period,” “exclusivity clause,” and “maintenance exclusions.” A genuine full-service operator (like us) carries all the risk — machine, stock, repairs, restocking. If the contract pushes any of that onto you, walk. The contract should guarantee a response time for breakdowns — not “best effort,” not “within reasonable time.” A specific number. Zero upfront cost should mean zero cost. Period. If you see setup fees, delivery charges, or “installation contribution,” it’s not zero. Cashless machines add a clause most venues forget: who holds the money, and whether you can see your own sales data. Demand both in writing. No one reads the fine print until something breaks.
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